Cancellation Policy
Cancellation Window: Customers may cancel their orders within 24 hours of placing the order, provided that the order has not been processed, shipped, or fulfilled.
Cancellation Process: To cancel an order, customers must contact our customer support team through one of the following methods:
Email: info@tawseel.om Phone: 8920429132 Online Form: https://www.tawseel.om/
Refund for Cancellation: If the cancellation request is made within the specified time frame and the order has not been processed, shipped, or fulfilled, a full refund will be issued to the original payment method within 5 business days. Any applicable shipping charges will also be refunded.
Refunds
Product Issues: If customers receive a product that is damaged, defective, or different from what was ordered, they must notify us within 3 days of receiving the product.
Return Process: To request a return and refund for a damaged, defective, or incorrect product, customers must contact our customer support team through one of the following methods:
Email: info@tawseel.om Phone: 8920429132 Online Form: https://www.tawseel.om/
Refund for Product Issues: Upon confirmation of the issue and approval of the return, we will initiate a refund or replacement, as per the customer's preference. The refund will be processed to the original payment method within 5 business days.
Change of Mind: We understand that customers may change their minds about a purchase. If a customer wishes to return a product for any other reason, they may do so within 3 days of receiving the product, provided that the product is unopened, unused, and in its original packaging.
Refund for Change of Mind: In the case of returns due to a change of mind, customers are responsible for return shipping costs. Once we receive the returned product and verify its condition, we will issue a refund for the product cost, excluding any original shipping charges, within 5 business days.
Contact Us
For any questions or concerns regarding our cancellation and refund policy, please contact our customer support team through one of the following methods:
Email: info@tawseel.om Phone: 8920429132 Live Chat: https://www.tawseel.om/
Please note that this policy is subject to change without prior notice, and customers are encouraged to review it periodically for updates.
